MOSS GREY is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your complete address when entering it in the checkout process. This includes your apartment number and correct postal code.
The customer is thus responsible for all return shipping costs + the package must be tracked. Better safe than sorry.
MOSS GREY is not responsible for duties/taxes/customs when shipping internationally.
Once parcels are in the hands of Canada Post MOSS GREY is not legally responsible for lost or damaged goods. Please ensure shipping confirmation details (tracking #) are kept in a safe place in case there is a potential inquiry