important details

 

who made my clothes
MOSS GREY is designed in studio by Destanne Lundquist - designer/maker/owner.

The sewing is shared by Destanne + her assistant, Barb.
We are a small team and so far, so good.
We each work in our own studio and connect as often as it
requires.

Destanne does the majority of design, all the customer relations, sewing and all the other odds + sods it requires to run a small business.
Barb makes magic happen with her production and critical eye.

timing
Everything here at MOSS GREY is ‘made-to-order’.

Our intention is to have your garment shipped and to you
within 4 weeks.

returns
We are a small business and will do our best to meet both our needs - as all our garments are made to order we do not issue refunds on returned items.

Please contact us if there are any concerns and we will do our best to figure it out together.

Please do not send any garment back without notifying us.

All sale items are final sale.

Should an order cancellation be required on your end you will be charged a $20.00 cancellation fee.

shipping
All orders are shipped with tracking via Canada Post unless otherwise indicated.


Once parcels have been processed by Canada Post they are then the property of Canada Post who are legally responsible for lost or damaged goods.

Please keep your tracking information if it ever comes to an investigation.
We will send you an email with your tracking information when your parcel is en route.


MOSS GREY is not responsible for incorrect mailing information. Please make sure you include your address when entering it in the checkout process - this includes your apartment number and correct postal code just to be on the safe side!

MOSS GREY is not responsible for duties + taxes incurred at customs.
Please know that customs can delay the arrival of your parcel.